Frequently Asked Questions
The information, including but not limited to text, graphics, images, and other material on this website, is for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
We do not accept any form of insurance at this time. We do offer Superbills that patients can then submit to their insurance companies after their appointment is complete. We also offer payment plan options if requested.
Yes, we provide Superbills after appointments upon request. To get more information about superbills, this link is helpful: https://www.thesuperbill.com/blog/what-is-a-superbill
Yes during the new and follow up appointment your child has to be present.
You want a quiet, private place for your and your child. You want a working camera and microphone. You want a strong internet connection. You want a table nearby where your child can get some requested tasks done with some blank paper and pencil/paper/crayon. Have a play area set up with your child’s favorite toys and toys that show off their skills ready. It can be in different rooms. If you need special requests, email the doctor.
There are three different ways to book a new patient appointment. You can book via the zocdoc link on the main website. You can also click the Book An Appointment at the top of the main website which takes you to our webmd profile where you can book an appointment. You can also contact us directly with drsnallapati@turtlepediatrics.com to request an appointment.
If Dr. Nallapati has been your doctor previously, contact us directly and you may be eligible in skipping the new patient evaluation and going straight for a follow up appointment which is a cheaper option.
If the patient lives in the states of New York, New Jersey and Pennsylvania, then you can be seen by us.
We see patients between the ages of 18 months and 22 years.
Our new patient appointments are 1.5 hours long and our follow up appointments are 30 minutes long.
After an initial appointment, you will receive a full report along with recommendations, referrals and continuous support from us via email or phone for no extra charge.
Cancellations
Please note that once we’ve confirmed your appointment, we have allotted time in our schedule to take care of your child’s needs. If you wish to cancel your appointment less than 24 of your service date and time, we will charge you a cancellation fee of 15%. If appointment is cancelled with less than 4 hours remaining of your service date and time, you will not receive a refund.
To avoid incurring a cancellation charge, we recommend you give us notice at least 24 before your scheduled appointment.
You may reschedule or cancel your appointment by emailing us at drsnallapati@gmail.com. We will be happy to re-schedule your appointment.
No Show/Late
We are very understanding that life sometimes gets in the way and it is natural to be late sometimes. However, as with all things, there are limits. If you are more than 30 minutes late to the appointment, you will be considered a no show and will be cancelled.
If you have not paid in full at least 15 minutes before the appointment, your appointment will be cancelled.
If you think you will be late, please contact Dr. Nallapati immediately at drsnallapati@gmail.com to see if an exception can be made to re-schedule (see cancellation policy above).
If you are later (by more than 30 minutes) or a no show, your payment is forfeit.
